Supplements, supplements, supplements...

Why is it that almost every vehicle repaired now requires a supplement?  Is it just me or does it seem that way to you too?  Estimating systems are costing thousands of dollars instead of hundreds, appraisers have supervisors and desk reviews...at least 4 people look over every claim BEFORE it's even started and yet we still have to ask for a supplemental claim before we can complete the repair.

Last week alone we had 6 jobs that required a return trip to the shops for additional parts needed to replace the airbag system to it's original state and reset the light.  Airbag systems have been in use for over 20 years now and still the appraisers and writers don't have all the information they need in their estimating systems.

Obviously we're a little biased when it comes to which system we use (Airbagsolutions.com), but the information is available if only the appraisers and writers would use it.  Everyone is in such a hurry to complete the estimate, and insurance companies are so intent on saving money that everyone loses.

Let's get it right the first time.  Let's use the tools that are out there.  Let's fix 'em right the first time!

Print | posted on Sunday, October 14, 2007 12:08 AM

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